Job Title: Mobile Associate
Pay Rate: $24.00/hr
Shift: 7:30am - 6:00pm; Monday - Friday (40-hour work week) (VARYING 8 HOUR SHIFT DEPENDING ON SITE STATIONED AT)
PLEASE NOTE THAT THIS IS A FLOATING POSTION THAT WILL BE SUPPORTING 9 OF OUR CLIENT SITES AROUND THE DOWNTOWN DALLAS, NORTH DALLAS, & PLANO AREAS IN TX.
Job Summary:
The Mobile Associate at Forrest Solutions is responsible for operating high-speed business photocopiers, scanners, and bindery/finishing equipment. This role involves providing high-quality reproduction services, ensuring customer satisfaction, and maintaining equipment and supplies in a fast-paced, production-oriented environment. Additionally, the Associate will float between 9 different sites across Plano, downtown Dallas, and North Dallas, and will assist with various hospitality-related tasks, such as setting up and breaking down conference rooms, and supporting catering and furniture arrangement as needed.
Key Responsibilities:
- Operate photocopiers, scanners, and finishing equipment according to Forrest Solutions' Standard Operating Procedures (SOPs).
- Provide exceptional customer service, greeting and assisting customers in a timely and courteous manner.
- Produce high-quality copies, including binding, hole-punching, stapling, and other reproduction services as requested.
- Perform quality control checks on all outputs (images, files, and blowbacks) to ensure accuracy.
- Handle electronic document services, such as PDF conversion and electronic endorsement.
- Manage projects, including both onsite and offsite work, and ensure completion with minimal instructions.
- Troubleshoot equipment issues, perform preventative maintenance, and resolve jams.
- Monitor materials and supplies, ensuring adequate stock levels and ordering as necessary.
- Maintain logs and records of equipment usage and performance.
- Ensure the work area remains clean, organized, and welcoming.
- Demonstrate flexibility in handling customer demands in a high-volume production environment.
- Assist in other departments (Mail Center, Reception, Hospitality, and Records) as needed.
- Hospitality & Event Support: Assist in the setup, breakdown, and coordination of conference rooms, including furniture arrangement and catering support (e.g., setting up food and beverages, ensuring room readiness).
- Float between 9 different client sites around Plano, downtown Dallas, and North Dallas, ensuring services are delivered consistently and efficiently at each location.
- Adhere to business procedures and guidelines at all times.
- Attention to Detail & Discipline: Must have exceptional attention to detail as quality control is of the utmost importance. Must be disciplined in their approach to the job, completing daily tasks like loading paper in MFDs and printers, while ensuring inventory levels are kept adequate and organized.
- Back up for Reception
Job Requirements:
- High school diploma or equivalent; college degree preferred.
- Prior copy/imaging experience is a plus.
- Proficient in Microsoft Office Suite.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong attention to detail and ability to work under pressure.
- Ability to prioritize, organize, and follow up effectively.
- Ability to lift up to 50 lbs.
- Ability to maintain confidentiality and handle sensitive client information.
- Demonstrates a positive and cooperative attitude at all times.
- Ability to think critically, analyze problems, and exercise good judgment.
Other Duties:
This job description is not intended to be a comprehensive listing of duties and responsibilities. Additional tasks may be assigned as necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
